Quality Policy

The aim of the ZTE company is to offer the highest possible quality of oversized transport and escort as well as the highest level of service for trucks and semi-trailers – all in line with the requirements and the expectations of our Clients. This pursuit is supported by solutions which allow continuous development and expansion of the scope of complementary services while observing all legal regulations.

Due to the engagement of all the employees in our activities, ZTE is a reliable company which provides the highest possible quality of services. The quality management system in ZTE is development-oriented and aimed at the adjustment to the technical and economical requirements of the Clients.

Customer satisfaction is the primary goal of ZTE and thus each of the employees is responsible for the quality of services – starting from regular employees, up to the owner of the company and the management.

All ZTE employees work for the opinion of a trustworthy, professional and reliable partner by:

• Correctly identifying the Client’s needs
• Concentrating on a quick and complete satisfaction of the Client’s needs,
• High quality of customer service starting from the first contact,
• Individual approach and partnership in the contacts with the Client
• Assistance in solving the Client’s problems
• Keeping their commitments
• Pursuing professionalism
• Continuous training and innovation
• Perfecting the quality of services
• Ensuring proper infrastructure
• Creating an uniform image of the company

To reach the goals of the company, the management:

• Requires the observation of quality system rules specified in the Quality Manual
• Guarantees informing the entire staff regarding the quality policy
• Pays particular attention to the cooperation of all the company’s employees
• Specifies and ensures availability of resources to achieve the assumed goals.

President of the board
12.06.2014